Shipping policy

Where we ship
We currently ship within the United States only. Prescription products are only available in states where our medical partners are licensed. Eligibility is confirmed during your consultation.

Supplements and non-prescription products
Orders are processed within 3 business days and ship from our fulfillment partner. Once your order ships, you'll get a confirmation email with tracking. Standard delivery usually takes 5-7 business days after shipment.

Shipping rates: Free standard shipping on orders meeting minimum promotional threshold, calculated at checkout. 

Prescription products
Prescription orders ship only after a licensed provider has reviewed and approved your prescription. Once approved, your medication is prepared and shipped directly by a licensed partner pharmacy, usually within 3-5 business days. Delivery times depend on the pharmacy and your location. You'll receive tracking information once your order ships.

Temperature-sensitive medications are shipped in insulated packaging with cold packs. Please bring your package inside promptly and follow the storage instructions included. Some shipments may require a signature or cannot be delivered to P.O. boxes.

Subscriptions
Subscription orders ship automatically on your selected schedule. You'll receive an email before each renewal. You can change, skip, or cancel your subscription anytime from your account or by contacting us before your next billing date.

Order changes and address accuracy
Please make sure your shipping address is correct at checkout. We can't guarantee changes once an order has been processed. If a package is returned to us because of an incorrect or incomplete address, (reshipping fees may apply).

Lost, delayed, or damaged packages
If your tracking shows no movement for [5] business days, or your package arrives damaged, contact us at support@oureleven.com within 7 days of the expected delivery date. Include your order number and photos if anything is damaged. We'll work with the carrier or pharmacy to resolve it. Because of safety regulations, damaged or compromised prescription medications cannot be reused, but we will arrange a replacement where appropriate.

Questions
Contact us at support@oureleven.com and we'll be happy to help.