Cancellation policy
Eleven Health LLC
Last updated: June 14, 2026
Overview
Some products in our store are offered on a subscription basis, which means you will receive repeat deliveries at the frequency you select at checkout. This policy explains how to manage, change, or cancel a subscription purchase.
This policy applies solely to supplement subscription products purchased through the Services. Telehealth consultations, clinical programs, and prescription services facilitated through Telehealth Partners, Inc. are not governed by this policy. For questions about canceling a Telehealth-related program or service, please refer to the Telehealth Cancellation and Refund Policy, or contact us at support@oureleven.com.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select at checkout. Your payment details will be stored securely and you will be charged for each scheduled delivery unless you choose to pay in advance.
Managing your subscription: You can view and manage your subscription at any time through the link provided in your order confirmation email or by logging into your account.
Cancellation: You may cancel your subscription at any time. To avoid being charged for and shipped your next order, your cancellation request must be submitted no less than 72 hours before your next scheduled shipment date. Cancellations submitted within 72 hours of a scheduled shipment may not be processed in time to stop that order. Orders that have already been processed or shipped are not eligible for a refund — please see our Refund Policy for full details.
Auto-renewal: Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, please cancel before your renewal date in accordance with the 72-hour cancellation window above.
Pausing: If you need to pause your subscription rather than cancel, please contact us at support@oureleven.com and we will accommodate reasonable requests where possible.
Contact
For all subscription-related questions, please contact us at:
Eleven Health LLC
info@oureleven.com
We aim to respond to all inquiries within 2 business days.